Legal and service levels
The documents behind the service
Contracts, service levels, acceptable use, and compliance. A data-only master service agreement covers connectivity and managed network customers.
Contract vehicle
Data-only master service agreement
Service levels
Set per Service Order, warranted in the MSA
Operations
24x7x365 network operations
Acceptable use
Published AUP, binding on all users
Service agreements
The contractual terms that govern connectivity, managed network, and AI-enabled services.
Master Services Agreement for Data ServicesGoverns data services, equipment, billing, and liabilityFull textMomentum Telecom Service Level Agreement – NetworkAvailability, packet delivery, maintenance and service credits for Network ServiceFull textNetwork as a Service — LAN Terms and ConditionsManaged LAN switching, wireless, and firewall scopeFull textArtificial Intelligence Terms and ConditionsGoverns AI features, data use, and human oversightFull text
Policies
Acceptable use, privacy, and accessibility commitments that apply to every customer.
Acceptable Use PolicyConduct required of all users of the ServicesFull textMomentum Website Privacy PolicyWhat we collect, why, and your rightsFull textAccessibility StatementWCAG 2.1 Level AA conformance and feedback channelFull textNotice for New York CustomersNY Department of Public Service complaint escalation pathFull textLaw Enforcement Agency RequestsHow to serve legal process and request recordsFull text